You should charge your hearing aids every night. The lithium-ion battery can be charged daily, and there is no need to fully discharge the battery before placing your hearing aids back in the charger

The daily performance of the battery depends on a number of factors such as the settings in your hearing aids, your hearing loss, the sound environment around you, the age of the battery, and whether you are streaming sound from your phone, TV, or other devices.

Battery lifetime examples:

• 24 hours of battery life with no streaming

• 18 hours of battery life with five hours of streaming

If you experience that your hearing aids do not power a full day, it might be time to have the battery replaced.

Please contact your hearing care professional.

If you have Oticon Opn S, Ruby, More, Real, Opn Play or Play PX hearing aids, follow this instruction: Place the hearing aids in the charging ports so the LEDs (light) on the hearing aids face the same way as the LED (light) on the charger. Make sure the hearing aids start charging (the LED on each hearing aid is solid orange/red depending on your hearing aid model). If the hearing aids are positioned incorrect, they will not be charged.

If you have Oticon Intent hearing aids, follow this instruction: Place the hearing aids in the charging ports so the LEDs (light) on the hearing aids face the opposite way as the LED (light) on the charger. Make sure the hearing aids start charging (the LED on each hearing aid is solid orange/ red). If the hearing aids are positioned incorrect, they will not be charged.

The LEDs on your hearing aids will turn solid orange/red when the hearing aids are charging. They turn solid green when your hearing aids are fully charged. It takes 2-4 hours depending on your hearing aid style to fully charge your hearing aids if the battery is fully drained.

If the battery is fully drained, it takes approximately 2-4 hours depending on your hearing aid style to fully charge your hearing aids.
When charging a lithium-ion battery, it fills up more quickly at the beginning.

The charger is the best place to store your hearing aids. Any time your hearing aids are not in use, place them in the charger for charging. This will ensure your hearing aids are always charged.

For Oticon Opn S and Ruby hearing aids switching OFF the charger will make the hearing aid turn ON and start using battery – meaning that they may be fully drained when you needs them.
Oticon, Intent, Real, More, Zircon, Play PX and CROS PX hearing aids will switch off automatically in these circumstances to ensure that the battery is not being drained when not in use.

The charger is supported by a power plug for power socket. It is possible to power the charger from other sources with a USB port. Ensure that the power source is USB 2.0 compliant, minimum 500mA output. Examples of sources: Power bank, PC, Car. Always control charging starts up to make sure the power source delivers sufficient output for your charger.

If your hearing aids blink orange/red when placed in the charger you need to reach out to your hearing care professional.

Your hearing aids automatically turn on when you remove them from the charger. The hearing aids automatically turn off when you place them in the charger. However, you can manually turn them on and off.

Whether you need a dryer for your rechargeable hearing aids depends on different things like the humidity in your area. Talk to your hearing care professional about whether you need this, and which ones can be used.

Yes. Tap the Hearing aids icon in the tab bar at the bottom of the home screen. The current battery level is shown at the top of the screen.

Rechargeable lithium-ion battery technology is widely used in consumer electronics. It is suitable because it enables a large battery capacity, allowing for longer lasting performance and a short charging time.

Yes, to some extent. Charging should be done at temperatures between +5°C to +40°C. Outside this range, the charger will stop charging. Charging will automatically resume when the temperature is within the operating range of +5°C to +40°C.

The hearing aids can be used if temperatures are outside of these limits.

The best practice is to charge your hearing aids every night because lithium-ion batteries do not need to be deeply discharged before the next charging cycle. They do not have a ‘charge memory’ in the same way that other types of batteries do.

Lithium-ion batteries are hazardous and should be kept away from children. If a hearing aid with a lithium-ion battery or a lithium-ion battery is swallowed or placed in the ear or nose, seek emergency medical treatment immediately.
Please ensure to familiarise yourself with the safety and handling of information related to rechargeable hearing aids in the separate hearing aid instruction for use.

If it is suspected a button/coin battery has been swallowed or otherwise placed inside any part of the body, you should contact the New Zealand National Poisons Centre on 0800 764 766 immediately for 24/7 fast, expert advice.

Yes, you can safely wear your rechargeable hearing aids on a plane and bring the charger on board. If you have a desk charger you can also safely pack your hearing aids and the charger in your check-in luggage. If you have a SmartCharger with a built-in power bank you must bring the charger in your carry-on luggage.

To turn Bluetooth off and on (activate and deactivate flight mode), press and hold the lower part of the push button for 7 seconds. Pressing the button on one hearing aid will turn Bluetooth off (activate flight mode) on both hearing aids. When Bluetooth is turned off (flight mode is activated), the hearing aids still work normally.

VIDEO: See how to activate and deactivate flight mode

If you need to store your hearing aids for longer than 14 days, it’s important to fully charge them. Then manually turn the hearing aids off using the push-buttons.

Storing your hearing aids with a full battery will ensure the battery will still be able to be charged. However, the batteries need to be fully charged every 6 months. If you do not charge your hearing aids for 6 months, the rechargeable batteries will need to be replaced.

No, If your hearing aids run out of battery place them in the charger for a re-charge. Additional usage time cannot be achieved by trying to restart the hearing aids.