How to connect your Mac to your hearing aids

Connecting your Mac computer to your hearing aids enables you to stream audio and have video or audio calls.

Before you start

1

The instructions you need depend on which Apple computer and which hearing aids you have.

    2

    Newer Mac computers running macOS 15 operating software or later can connect directly to all Bluetooth-enabled Oticon hearing aids.

    3

    For older Mac computers you will need a ConnectClip accessory to connect your hearing aids to your Mac.

    Pairing directly with your Mac, without a ConnectClip


    1

    On your macOS computer, press the Apple logo in the top left corner to open the Apple menu.

    2

    Ensure Bluetooth® is turned on.

    Go to System Settings > Bluetooth.

    3

    Select Hearing Devices.

    Go to > Accessibility > Hearing Devices.

    4

    Restart your hearing aids to put them in pairing mode.

    Your hearing aids will remain in pairing mode for three minutes. Your Mac should detect your hearing aids.

    Detected hearing aids will appear in Available Devices under Hearing Devices.

    5

    Select your hearing aids by clicking Connect.

    Note:

    When you turn off your hearing aids, they will no longer be connected. To connect them again, turn on your hearing aid(s). The hearing aid(s) will then automatically reconnect to your device.

    Tip:

    For easier access to hearing aid controls such as volume control through your Mac computer, you can add the 'Hearing' menu as a shortcut to the Menu Bar and Control Center. On your macOS computer, open 'System Settings' under the Apple menu and click on Control Center. Enable the shortcuts under 'Other Modules'.

    Two compact black electronic devices with buttons and LED indicators are displayed, positioned on a plain white background. One includes a metallic clip, suggesting portability and attachment functionality.

    Pairing via ConnectClip

    1

    Ensure ConnectClip is powered off.

    Press and hold the multi-button for approximately six seconds, until the power indicator is off.

    2

    Turn your hearing aids off.

    • For hearing aids with disposable batteries, open the battery drawer
    • For rechargeable hearing aids, turn them off by pressing the lower button of each hearing aid for three seconds or place them in the charger.
    3

    Turn your hearing aids on.

    • For hearing aids with disposable batteries, close the battery drawer
    • For rechargeable hearing aids, turn them on by pressing the lower button of each hearing aid for three seconds or remove them from the charger. 

    The hearing aids are now ready to connect with the ConnectClip. You now have three minutes to complete the pairing.

    4

    Turn ConnectClip on.

    Press and hold the multi-button for approximately three seconds, until the power indicator shows steady green.

    ConnectClip will now search for your hearing aids. The status indicator will blink yellow.

    5

    Establish a connection.

    Place ConnectClip close to your hearing aids, at a maximum distance of 20 cm.

    A successful connection is achieved when the status indicator shows steady yellow.

    Next, connect the ConnectClip to your Mac computer

    1

    Place the ConnectClip in pairing mode.

    Press and hold the multi-button and volume up button at the same time for approximately 6 seconds until the status indicator is blinking blue. ConnectClip will be in pairing mode for about 3 minutes.

    2

    Establish a Bluetooth connection.

    Go to the Bluetooth menu on your computer.

    Select ConnectClip and connect to it.

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